Return Policy for Tota Farms Products:
At Tota Farms, we strive to provide the highest quality products and exceptional customer service. We understand that sometimes returns may be necessary, and we are happy to accommodate them within certain guidelines.
1. Eligibility for Returns:
– Returns are only viable within 30 days from the date of purchase.
– The product packaging must remain unopened and not tampered with.
– Proof of purchase, such as a valid receipt or order confirmation, is required.
2. Non-Returnable Items:
– Products with opened or damaged packaging are not eligible for returns.
3. Return Process:
– To initiate a return, please contact our customer service team within 30 days of purchase.
– Provide your order details and reason for the return.
– Our customer service team will guide you through the return process and provide instructions for shipping the product back to us.
4. Return Shipping:
– The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
– We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
5. Refund or Exchange:
– Upon receiving the returned item and verifying its condition, we will process the refund or exchange.
– Refunds will be issued to the original payment method used for the purchase.
– If you prefer an exchange, please specify the desired replacement item and we will do our best to accommodate it based on availability.
6. Exceptions and Discretion:
– In certain cases, we may extend the return window or waive specific return conditions at our discretion.
– We reserve the right to refuse returns that do not meet the outlined criteria or appear to be in violation of our policies.
Please note that this return policy is subject to change, and any updates will be communicated through our website or customer service channels. For further assistance or clarification, please reach out to our customer service team.